Terms & Conditions

These Terms & Conditions ("Terms") apply to your use of Equalize, including the Equalize mobile app, website and related services.

Please read these Terms carefully before using Equalize.

By creating an account, using Equalize, joining a household, starting a free trial, or purchasing a subscription, you agree to these Terms.

If you do not agree to these Terms, you must not use Equalize.

1. Who operates Equalize

Equalize is operated by Duncan Scott trading as Jackdaw Britannia Enterprises, a sole trader business based in the United Kingdom.

You can contact us at:
hello@equalizeapp.com

2. What Equalize does

Equalize is a household management app designed to help shared households organise responsibilities more fairly.

Equalize may include features for:

• household creation and membership;
• chores and chore schedules;
• rooms and household tasks;
• shopping lists;
• shared expenses;
• balances and transfers;
• joint account tracking;
• Day-7 reviews;
• monthly reports;
• household activity highlights;
• push notifications;
• household insights and summaries.

Equalize is designed for households such as couples, families, house shares, students and other people who share household responsibilities.

3. Eligibility

You must be at least 13 years old to use Equalize.

If you are aged 13 to 17, you may use Equalize only with the involvement and permission of a parent or guardian.

If you are under 18:

• you may not be the responsible household owner;
• you may not manage or purchase a paid subscription;
• you may only use Equalize as part of a household managed by an adult;
• your parent or guardian is responsible for supervising your use of Equalize.

If you are under 13, you must not use Equalize.

By using Equalize, you confirm that you meet these eligibility requirements.

4. Accounts

To use Equalize, you may need to create an account.

You agree to provide accurate information when creating your account and to keep your account details up to date.

You are responsible for:

• keeping your login details secure;
• using a secure password;
• protecting access to your device;
• not sharing your account with others;
• telling us if you think your account has been accessed without permission.

You are responsible for all activity that happens through your account unless the activity was caused by our failure to use reasonable care.

We may provide account features such as password reset emails, email verification and sign-in through Google or Apple.

5. Households

Equalize is built around shared households.

A household may include one or more household members. Household members may be able to see information entered into that household, including chores, shopping items, expenses, balances, reports and activity history.

You are responsible for:

• choosing who you invite to your household;
• keeping invite codes secure;
• joining only households you trust;
• checking that household information is accurate;
• respecting the privacy of other household members;
• not entering unnecessary sensitive information about another person.

Equalize does not control your household relationships. Equalize is not responsible for personal disagreements between household members, including disagreements about chores, payments, expenses, balances, transfers, fairness or household responsibilities.

6. Teenagers in households

Families may use Equalize to include teenagers in household organisation, such as assigning chores or sharing household tasks.

Where a user aged 13 to 17 uses Equalize:

• an adult parent or guardian must be involved;
• an adult must remain responsible for the household;
• an adult must manage any subscription;
• the teenager should only be invited into an appropriate household;
• the parent or guardian remains responsible for supervision.

You must not invite a child under 13 to use Equalize.

If you believe a child under 13 is using Equalize, contact us at:
hello@equalizeapp.com

7. Subscriptions

Equalize is a paid subscription service.

A subscription gives one household access to Equalize, subject to these Terms and the subscription conditions shown at the point of purchase.

Equalize may offer:

• monthly subscriptions;
• annual subscriptions;
• free trials;
• promotional offers;
• other subscription options shown in the app or app store.

Subscription prices may vary by country, region, currency, taxes, app store pricing rules and promotional offers.

The exact price, billing period, renewal terms and trial terms will be shown before you confirm your purchase.

8. Household subscription

Equalize is intended to be paid for per household, not per individual user.

Unless stated otherwise at the point of purchase:

• one active subscription covers one household;
• the subscription is managed by the subscribing account or household owner;
• household members may access the household while the subscription is active;
• access may be limited, paused or removed if the subscription expires, is cancelled, fails to renew, or is otherwise invalid.

We may introduce, change or remove subscription plans in the future.

Any change to your existing subscription will be handled according to the app store or payment provider rules and any mandatory consumer rights that apply.

9. Free trials

Equalize may offer a free trial, such as a 7-day free trial.

If you start a free trial, you will not be charged during the trial period.

Unless you cancel before the trial ends, your subscription will begin automatically at the end of the trial and the relevant app store or payment provider will charge you using the payment method linked to your account.

The app store or payment provider will show the trial length, price after the trial, renewal terms and cancellation options before you confirm.

You are responsible for cancelling before the trial ends if you do not want to be charged.

Free trials may be limited to new users, new households, one trial per app store account, one trial per household, or other limits shown at the point of purchase.

10. Billing and payment

Subscriptions are processed by the relevant app store or payment provider, such as Google Play or the Apple App Store.

Equalize does not collect or store your full payment card details.

Your purchase may also be subject to:

• Google Play terms;
• Apple App Store terms;
• the terms of your payment provider;
• the subscription terms shown at the point of purchase.

If there is a conflict between these Terms and the app store billing terms in relation to payment processing, cancellation mechanics, renewals or refunds, the app store billing terms will usually control that payment process.

11. Auto-renewal

Subscriptions may renew automatically unless cancelled before the renewal date.

The renewal date, billing period and cancellation process will be shown by the relevant app store or payment provider.

You are responsible for managing and cancelling your subscription through the platform where you purchased it.

Deleting the Equalize app from your device does not automatically cancel your subscription.

Deleting your Equalize account may not automatically cancel your app store subscription. You should cancel your subscription through Google Play, the Apple App Store, or the relevant payment provider.

12. Cancellation

You can cancel your subscription through the app store or payment provider where you purchased it.

If you cancel, you will usually continue to have access until the end of the current paid billing period, unless the app store or payment provider says otherwise.

Cancelling stops future renewals. It does not automatically entitle you to a refund for the current billing period unless required by law or allowed by the relevant app store or payment provider.

13. Refunds

Refunds are handled by the relevant app store or payment provider.

If you purchased through Google Play, refund requests are handled under Google Play's refund process.

If you purchased through the Apple App Store, refund requests are handled under Apple's refund process.

We do not control app store refund decisions.

Nothing in these Terms affects any refund rights you have under applicable consumer law.

14. Digital service and cancellation rights

Equalize is a digital service.

By creating an account, starting a trial, purchasing a subscription or using the app, you request access to Equalize's digital service.

Your legal cancellation rights may depend on where you live, how you purchased the subscription, whether a free trial applies, whether you have started using the digital service, and the rules of the relevant app store or payment provider.

Nothing in these Terms limits your mandatory consumer rights.

15. Acceptable use

You agree not to misuse Equalize.

You must not:

• use Equalize for unlawful purposes;
• attempt to access another user's account;
• attempt to access a household you are not authorised to access;
• share invite codes with people who should not join the household;
• upload or enter abusive, threatening, discriminatory, defamatory or unlawful content;
• harass, abuse, intimidate or monitor another person through the app;
• use Equalize to stalk, control or coerce another person;
• interfere with the operation or security of the app;
• reverse engineer, copy, scrape or extract the app or its data except where allowed by law;
• use automated tools to overload or misuse the service;
• attempt to bypass subscription, security or access controls;
• use Equalize in a way that harms us, other users or the service.

We may suspend or terminate access if we reasonably believe these Terms have been breached.

16. Household content

You and your household members are responsible for the information entered into Equalize.

Household content may include:

• household names;
• member display names;
• rooms;
• chores;
• chore completions;
• shopping items;
• expenses;
• balances;
• transfers;
• notes;
• activity feed entries;
• report data.

You confirm that you have the right to enter the information you add to Equalize.

You should not enter sensitive, private or inappropriate information about another person unless you have permission and it is reasonable to do so.

17. Licence to use household content

You keep any rights you have in the content you enter into Equalize.

By entering content into Equalize, you give us a limited licence to host, store, process, display, transmit and use that content as needed to:

• operate Equalize;
• show household information to relevant household members;
• calculate chores, expenses, balances and reports;
• provide household activity features;
• send service notifications;
• maintain and improve the app;
• provide support;
• comply with legal obligations;
• create aggregated and anonymised Equalize Insights.

This licence exists only so we can provide and improve Equalize. It does not allow us to sell your personal information or household-level data.

18. Shared household history

Equalize is designed to preserve shared household history.

If you leave a household or delete your account, some shared household records may remain available to other household members where needed to preserve the household's shared history.

This may include historical records relating to:

• chores;
• chore completions;
• shopping;
• expenses;
• balances;
• transfers;
• monthly reports;
• Day-7 reviews;
• activity feed entries;
• Equalize adjustments.

Where appropriate, personal identifiers may be removed, anonymised or replaced with wording such as "Former household member" or "Deleted member".

Some historical records may retain technical references where needed to preserve household calculations, audit trails or shared records.

More detail is provided in our Privacy Policy and Account & Data Deletion Policy.

19. Finance disclaimer

Equalize helps households record and organise shared expenses.

Equalize is not:

• a bank;
• a payment provider;
• a lender;
• an accountant;
• a tax adviser;
• a legal adviser;
• a debt collector;
• a financial adviser.

Equalize does not transfer money between household members.

Any balances, splits, transfers, settlements, contribution summaries or finance reports are based on information entered by users.

You are responsible for checking expenses, balances, payments, transfers and reports before relying on them.

Equalize does not guarantee that household financial records are accurate, complete or legally enforceable.

Household members are responsible for resolving any payment or expense disputes between themselves.

20. Chore, fairness and report disclaimer

Equalize may provide chore schedules, contribution summaries, fairness indicators, Day-7 reviews, monthly reports and household insights.

These features are intended to help households reflect on responsibilities and organise tasks.

They are based on the information entered into the app and the app's calculations.

They are not professional advice and should not be treated as a definitive judgement about a person, relationship, household or fairness.

Household members remain responsible for communicating with each other and deciding how to organise their home.

21. Equalize Insights

Equalize may use aggregated and anonymised information to understand household trends, improve the app and share public insights about household organisation.

Equalize Insights are designed so that individual users, households and household members cannot be identified.

We do not sell your personal information.

We do not sell household-level data.

We do not publish identifiable household records.

More detail is provided in our Privacy Policy and Equalize Insights Policy.

22. Privacy

Our use of personal information is explained in our Privacy Policy.

By using Equalize, you acknowledge that we will collect and use information as described in the Privacy Policy.

This may include information needed for:

• account creation;
• authentication;
• household management;
• chores;
• shopping;
• expenses;
• reports;
• push notifications;
• crash reporting;
• analytics;
• subscriptions;
• support;
• account deletion.

You should read the Privacy Policy carefully.

23. Push notifications and service emails

Equalize may send push notifications if you allow them on your device.

Notifications may relate to:

• household activity;
• activity highlights;
• Day-7 report availability;
• monthly report availability;
• other service-related app features.

You can control push notification permissions through your device settings.

We may also send essential account and service emails, such as:

• password reset emails;
• email verification emails;
• security notices;
• billing or subscription notices;
• important account updates;
• service-related notices.

These service emails are not marketing emails.

We do not currently use an email marketing tool.

If we introduce marketing emails in the future, we will only send them where we have a lawful basis to do so and will provide any required unsubscribe option.

24. Account deletion

Equalize allows users to initiate account deletion in the app.

You may also contact us at:
hello@equalizeapp.com

Our standard deletion period is 60 days.

During this period, account deletion may be reversible if deletion was accidental or if support, security, billing, fraud prevention or legal issues need to be handled.

After the 60-day period, we will delete or anonymise personal identifiers associated with your account unless we need to retain certain information for legal, security, fraud prevention, billing, accounting or dispute-resolution reasons.

Deleting your account may not automatically cancel your app store subscription. You should cancel your subscription separately through the app store or payment provider.

More detail is provided in our Privacy Policy and Account & Data Deletion Policy.

25. Availability and changes to the service

We aim to keep Equalize available and reliable, but we do not guarantee that the service will always be available, uninterrupted, error-free or compatible with every device.

Equalize may be affected by:

• maintenance;
• updates;
• bugs;
• device issues;
• internet connectivity;
• app store issues;
• Firebase or cloud provider issues;
• third-party service outages;
• events outside our reasonable control.

We may change, update, improve, suspend or remove features from time to time.

Where a change materially affects your paid subscription, we will take reasonable steps to notify you where required.

26. Updates

You may need to install updates to continue using Equalize properly.

Some features may not work correctly if you use an outdated version of the app.

We may stop supporting older app versions where necessary for security, compatibility, legal or operational reasons.

27. Third-party services

Equalize relies on third-party services to operate.

These may include:

• Firebase;
• Google Cloud;
• Google Play;
• Apple App Store;
• Google Sign-In;
• Sign in with Apple;
• email delivery services;
• other infrastructure, support or security providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for third-party services except where required by law.

28. External links

Equalize may include links to external websites, app store pages, support links, privacy pages or other resources.

We are not responsible for the content, availability or privacy practices of external websites or services.

You should review any third-party terms and privacy policies before using them.

29. Intellectual property

Equalize, including the app, website, design, branding, text, features, software, logos, icons and other materials, belongs to us or our licensors.

You may use Equalize only as permitted by these Terms.

You must not copy, modify, distribute, sell, rent, sublicense, reverse engineer or create derivative works based on Equalize unless allowed by law or expressly permitted by us.

30. Feedback

If you send us feedback, ideas, suggestions or bug reports, you allow us to use them to improve Equalize without owing you payment or obligation.

You should not send confidential information as feedback unless we have agreed otherwise in writing.

31. Testing and beta features

Equalize may offer testing versions, beta features or early-access features.

These may be incomplete, experimental or subject to change.

Testing or beta features may contain bugs, may not work as expected, and may be changed or removed at any time.

If you participate in testing, you agree to use the app responsibly and to provide feedback honestly where requested.

32. Suspension and termination

We may suspend or terminate your access to Equalize if we reasonably believe that:

• you have breached these Terms;
• you have misused the app;
• you have attempted unauthorised access;
• your use creates legal, security or operational risk;
• your subscription is invalid, cancelled, expired or unpaid;
• we are required to do so by law or app store rules.

You may stop using Equalize at any time.

You may delete your account through the app or contact us for help.

Termination does not affect rights or obligations that have already arisen, including payment obligations, legal rights, data retention, intellectual property rights and liability limits.

33. Disclaimers

Equalize is provided for household organisation and convenience.

We provide Equalize using reasonable care and skill.

However, we do not guarantee that:

• Equalize will always be available;
• Equalize will be error-free;
• all household records will be accurate;
• all calculations will be correct in every situation;
• the app will meet every household's needs;
• household members will behave fairly or honestly;
• using Equalize will prevent household disagreements.

You remain responsible for checking important information and making household decisions.

34. Limitation of liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory consumer rights;
• any other liability that cannot legally be limited or excluded.

Subject to the above, we are not responsible for:

• losses caused by inaccurate information entered by users;
• disagreements between household members;
• missed chores, payments or transfers;
• loss of data caused by your device, internet connection or unauthorised account access;
• business losses;
• loss of profit;
• loss of revenue;
• loss of goodwill;
• indirect or consequential losses.

Where we are legally allowed to limit liability, our total liability to you will be limited to the amount you paid for Equalize in the 12 months before the event giving rise to the claim.

If you have not paid for Equalize, our liability will be limited to £50 where legally permitted.

35. Consumer rights

Nothing in these Terms affects your mandatory consumer rights.

If you live outside Scotland or outside the United Kingdom, you may also have mandatory rights under the laws of the country or region where you live.

These Terms do not limit those rights.

36. Changes to these Terms

We may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by email, in-app notice or website notice.

The latest version of the Terms will be available on our website.

If you continue using Equalize after updated Terms take effect, you will be treated as accepting the updated Terms.

Where required by law, we will ask for your consent before applying material changes.

37. Governing law

These Terms are governed by the laws of Scotland.

If you live in another country or region, this does not affect any mandatory consumer rights that apply where you live.

The courts of Scotland will have non-exclusive jurisdiction, subject to any mandatory rights you have to bring a claim in the courts where you live.

38. Contact

If you have questions about these Terms, contact us at:
hello@equalizeapp.com

Equalize is operated by:
Duncan Scott trading as Jackdaw Britannia Enterprises
United Kingdom
hello@equalizeapp.com